General Questions

What is mash all about?

Mash was designed to help teachers make and share the fabulous resources they have! It rewards teachers for making these resources and encourages teachers to share in this way.

Who runs the site and how can I get in contact with them?

The site is run by anseo.net. You can contact them via the site contact page or through email simon {at} anseo {dot} net.

Common Customer Questions

I ordered and paid for a product and I still have not been able to gain access to them. What should I do?

All products should be instantly downloadable once you have paid for them. You should see a Download link to each product on the confirmation page, once you’ve paid for your products.

If you’ve missed this, log into your account and you’ll find all your available downloads on the bottom right-hand side of the front page or by selected My Account from the profile menu.

On the very odd occasion, there might be a problem with a file. Please make sure to use the contact page in this case and we’ll try to help you out.

Do you deliver the products?

Unfortunately, it would be impossible for Mash.ie to provide this service with the number of overheads and time that this would cause. To give an example of the cost of posting one product:

An average order contains about 10 A4 pages. This would have to be delivered in a big envelope, (15c). Postage would cost €1.30 for regular post. So before any money changes hands, it would cost roughly €1.45 or so per order to post. When one includes paying for someone to run this service, processing returns, or if someone wanted their product in express post, this could rise to over €10 per product!

As most of the products on the website cost €1 or less, one can see that delivery for such a small service like Mash would not be possible. The ultimate aim of Mash.ie is to give Irish teachers a place to share their resources and plans with each other.

Do you have XXX resource for sale on Mash?

Mash.ie creates very few of the resources you see on the web site. We provide a platform for teachers to share and sell their resources. Your best bet is to use the Search bar at the top of the front page to find what you are looking for.

I do not have pay pal. How can I pay by debit or credit card?

You can use PayPal without registering an account and pay with your credit card.

How do I contact a seller directly?

You can contact the seller directly by going to the seller’s store page. You should see the form on the right hand side of the screen.

There's a problem with my resource. What do I do?

Please use the contact form with your order number. If you don’t have an order number, please indicate the name you used when you ordered.

The resource I got is not up to standard.

Unfortunately we have no control over the quality of what goes up on Mash.ie. However, like many sites similar to this, you can leave a review to warn people off. Another option is to contact the seller with the problem you have. Here is how to do this:

  • Step 1: Go to the product page that you bought
  • Step 2: Click on the button “Seller Info”
  • Step 3: Click on the seller’s name. This will bring you to the seller’s store.
  • Step 4: You will see a contact form on the right hand side. Fill this in and the seller should be in touch with you within a couple of days.
  • Step 5: If you do not hear back from the seller, contact us and we will intervene then but most problems are usually resolved this way.

Questions for Sellers

How do I upload a product?

How can I make my product available for free?

When setting the price on your product, set it to zero.

Can I put my product for sale for a set period of time?

Yes, tick the box on “Enable discounted price” and fill in the dates for the sale details.

I'm a seller and can't see my product. Why is this?

The first time, a user register and publishes a product, mash needs to approve this. Once, this is done, all future products will publish straight away. We do this in case of fake accounts being set up.

Can I ask you how it works if I was to get an order on anything ? Is it through PayPal or how does it work? I never gave any PayPal details ?

The way it works is that when you sell items, it comes into Mash’s account. Once you earn €20 or more, you click on the withdraw menu in your dashboard and you can pop in your PayPal details. You get 70% of your takings. The reason we need to wait until €20 is because PayPal charges us a fixed fee and a percentage of every sale.The more you have online, the more sales you’re likely to make!

How much money do I make on my products if I sell something?

You make 70% on each product.

Why don’t I get 100% of my product’s money?

Mash needs money to run, it costs money to pay for the hosting, website domain name and for the fees paypal charge us. 70% is still a very high amount for any teacher to make if you compare the rates on other teachers paying websites.

Do I need a paypal account to withdraw my money?

Yes, for the moment there is no other way. Paypal is the most trusted websites and there are no fees for the teacher to sign up.

I have received three orders on my material. On the e mail it shows the customer’s email address, do I send them to their email address or will they automatically download it themselves once they've paid?

The customer automatically downloads the file. The only thing you need to do is complete the order in your dashboard in the orders section.

Who owns the copyright on my product?

Mash.ie assumes the content that is uploaded by the account holder is owned by the account holder. You must not upload any content that you do not own, even for free. Your product will be removed and any earnings may have to be given to the copyright holder.

I think someone has stolen my resource. What do I do?

In our jobs, it is likely that many of our resources will be of a similar nature. However, it is never ok to use someone else’s resource and claim it as your own. If you have a suspicion that your resource has been copied and is being sold by someone else on Mash.ie, please follow these steps:

 

Step 1: Go to the product page of the resource
Step 2: Click on the button “Seller Info”
Step 3: Click on the seller’s name. This will bring you to the seller’s store.
Step 4: You will see a contact form on the right hand side. Fill this in and the seller should be in touch with you within a couple of days. Please err on the side of presuming that the seller may have made an honest mistake.
Step 5: If you do not hear back from the seller, contact me and I will intervene then but most problems are usually resolved this way.

Is your problem not here?

If you have any questions or issues that are not mentioned here, please use our contact form and we’ll be happy to help if we can. As we receive common questions, we’ll upload them to this page.